It's always good to keep in touch. Have you already traveled with us? We warmly welcome all kinds of feedback whether it is something you'd like to compliment us on or something that hasn't gone so well – your opinions matter to us.

If you are contacting us about an upcoming or current trip, refund of ticket or EuroBonus matters please contact our Customer Contact Center. For more information about “After Travel”, click here.

SAS Customer Care

If you have a claim, we ask you to please make sure you upload all the relevant documentation to support your claim; this includes your bank details as well as receipts (add if applicable). Failure to supply this information at the point of registration can result in delays of processing your feedback. Please do not send more than one registration as this may delay our response.

After you entered your feedback below and received your case number, we kindly ask you to always include your case number in the subject line when communicating with us. The format needs to be [CaseId:XXXXXXX]. When emails are received without a current case number in the subject line, unfortunately your additional information will not be registered and handled. We thank you for your cooperation.