Information to our customers effected by the pilot strike in Norway. Read more

Please accept our sincere apologies for all the trouble and inconvenience you have been caused due to the pilot strike.
To be able to handle your claim as efficiently as possible the following is needed:
  1. Use the pilot strike category on the feedback form below.
  2. Attach relevant receipts, including refund receipts if applicable.
  3. Fill out the total amount claimed in the field "Claimed Amount"
  4. Fill out your bank details, name of the bank, IBAN and Swift/BIC.
Please note, SAS will not cover:
  • EU 261/2004 fixed rate compensation for cancelled/delayed flights will not be paid since strike action is considered an extraordinary circumstance in accordance with article 5.3 in EU regulation 261/2004.
  • Costs of consequential nature, such as lost wages, vacation days, prepaid hotels/prepaid rental cars, event tickets etc, will not be paid in accordance with Montreal Convention Article 19.
We advise you to check with your insurance company if they will cover some of your costs.
If you arranged an alternative travel. Please arrange for a refund of your original unused ticket before seeking compensation for the alternative ticket.
  • If you bought your ticket via SAS and your ticket number starts with 117, the refund can be requested online at
  • If you booked your ticket via a travel agent or a tour operator, please contact them directly as the refund must always be handled by the issuing office.
Remember to attach your refund receipt to your claim when applying for compensation for alternative travel.
Please accept our sincere apologies for all the trouble and inconvenience you have been caused due to the pilot strike.
Due to the recent strike action our handling time is longer than normal. Once we have received your feedback our aim is to get back to you as soon as possible to help you with your concern.


It's always good to keep in touch. Have you already traveled with us? We warmly welcome all kinds of feedback whether it is something you'd like to compliment us on or something that hasn't gone so well – your opinions matter to us.

If you are contacting us about an upcoming or current trip, refund of ticket or EuroBonus matters please contact our Customer Contact Center. For more information about “After Travel” click here.

SAS Customer Care

If you have a claim, we ask you to please make sure you upload all the relevant documentation to support your claim; this includes your bank details as well as receipts (add if applicable). Failure to supply this information at the point of registration can result in delays of processing your feedback. Please do not send more than one registration as this may delay our response.

After you entered your feedback below and received your case number, we kindly ask you to always include your case number in the subject line when communicating with us. The format needs to be [CaseId:XXXXXXX]. When emails are received without a current case number in the subject line, unfortunately your additional information will not be registered and handled. We thank you for your cooperation.