It's always good to keep in touch. Have you already travelled with us? We warmly welcome all kinds of feedback whether it is something you'd like to compliment us on or something that hasn't gone so well – your opinions matters to us.

If you are contacting us about an upcoming or current trip, refund of ticket or EuroBonus matters please contact our Customer Contact Center. For more information about “After Travel” click here.

SAS Customer Care

If you have a claim, we ask you to please make sure you upload all the relevant documentation to support your claim; this includes your bank details as well as receipts (if they are necessary). Failure to supply this information at the point of registration can result in delays of processing your feedback. Please do not send more than one registration as this may delay our response.

We kindly ask you to always include your case number in the subject line when communicating with us. The format needs to be [CaseId:XXXXXXX] Failure to add case number in subject line with correct format, can result in delays of processing your feedback. We thank you for your cooperation.